How to request deletion
- Email dalia@cavexo.com from the email address linked to your account.
- Use the subject “Delete my Dalia account” and request deletion of your Dalia account and its data.
- We will confirm deletion by email. We may ask for minimal information to verify that the account belongs to you.
You do not need to reinstall the app. If you no longer have access to your linked email address, mention this in your request.
From the app
Open Dalia → Settings → Account → Delete account and confirm.
What is deleted
- Your account, its linked email address and associated personal data that we hold.
- Data stored on your phone, such as your profile, meals, photos, glucose, insulin, activity and notes, through the app's deletion controls.
An email request deletes the account and data under our control; it cannot remotely erase files on your devices or personal backups.
What may be retained
- Purchase records: for the periods required by applicable accounting, tax and legal obligations.
- Backups: until they expire or are replaced according to the provider's retention periods.
- Minimal request and security records: for as long as necessary to demonstrate completion, prevent abuse or meet legal obligations.
You can ask about the retention period applicable to your request by emailing dalia@cavexo.com.
Processing time and subscriptions
Email requests are processed after ownership is verified, within the time limits required by applicable data protection laws.
Deleting your account does not cancel Dalia Pro. Cancel your subscription through Google Play or App Store to stop future renewals.
Read our privacy policy for more information.